Membership/Reservation   Policy
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RESERVATIONS AND CANCELLATIONS

•  Reservations can be made up to 7 days prior to the scheduled class.
•  Reservations can be cancelled without penalty up to 2-hours before the scheduled class. Within that 2-hour window members  will no longer be able to cancel their reservations.
• If a member has reserved a class and does not attend they will be classified as a “No Show”.
• Members shall limit themselves to 1 class reservation per day. If there is space they may join other classes, but we do not recommend multiple workouts in a single day.

WAITLIST RESERVATIONS

•  If a member has a waitlist reservation and a spot opens in that class they will be automatically booked into the session and an email will be sent with the update shortly thereafter. (Due to the above 2-hour limit this means that members on the waitlist will         have ~2 hours notice to attend the class.)
• The 2-hour window should give enough notice for anyone on the waitlist to attend the class. If a member will not be able to  attend with this notification they will need to remove themselves from the waitlist beforehand.
• Any member moved from the waitlist into the reserved will be treated as any normal reservation. NO SHOW policy will still apply.

NO SHOWS

• NO SHOWS will be penalized as per the below:
• 1 No Show – Member blocked from reserving classes for the remainder of that day and the following day
• 3 No Shows (in any 2-week span) – Member blocked from reserving classes for the remainder of that day and the following week
• NOTE during the blocked period the member is still welcome to join a class that is not full. They just may not reserve a spot for  the class.

LATE ARRIVALS

• All members should arrive early to classes and be ready to start on the hour.
• Members should “check in” when they arrive on the tablet by the door.
• Anyone late to the class will receive a  ‘Disappointed Look From Coach’.
• If a class is waitlisted and someone is physically waiting for that spot a late member will be bumped from the class after 5 minutes. 
• There will be a 10 Burpee penalty for anyone 5 minutes or more late.
• We reserve the right to refuse entry to any late arrivals (some days it is not possible to catch up.)